Deleting your account

You can delete your iSell account yourself, from inside the app. It takes effect immediately — you do not need to contact us first.

How to delete it in the app

1. Open the Profile tab.
2. Scroll to the bottom and tap Delete account.
3. Read what will be removed, then tap Delete my account.
4. Confirm. Your account is deleted right away and you are signed out on every device.

What the app deletes straight away

The moment you confirm, we remove your data from the app’s own database:

• your account and phone number;
• your identity record from MyID — name, date of birth, PINFL, passport details, addresses — and the face image stored with it;
• the signature you drew on your consent to the credit-history enquiry;
• your saved notification tokens and your in-app notification history.

The phone number is released, so you can register again later if you want to. That would be a new account, with none of the old one’s history.

What stays in our business systems

When you verified your identity, we also created a customer record in our catalog system and a contact in our CRM. Those systems sit outside the app, and deleting your account does not remove them — that data stays with us. It includes your name, PINFL, passport details, the photo taken during verification and — if you applied for an installment plan — the consent to the credit-history enquiry you signed.

We keep them as our record of who our customers are and of the business we have done together. Where you have an order, an installment application or a contract we are additionally required to: the law of the Republic of Uzbekistan obliges us to retain records of sales and installment contracts, including for accounting and tax purposes, together with the customer details identifying whose purchase they were. Those records stay for the periods described in our Privacy Policy.

If you would like those business records removed as well, write to us using the contacts below and we will consider your request under the applicable law.

What deleting your account does not do

Deleting your account does not cancel an order that is already in progress, and it does not clear an outstanding installment balance. Your contract and your payment schedule stand. Please talk to us first if that is what you actually need — the contacts below reach a person.

If you cannot sign in

If you have lost access to the phone number on the account and cannot reach the button, ask us instead:

• Emailinfo@isell.uz
• Telegram@iSell_TechSupport
• Phone+998 55 555 555 57

Please include the phone number you sign in with (+998…). We may ask you to confirm your identity before we act, so that nobody else can delete your account. Once we have confirmed the request is yours, we complete it within 10 days.

Data held by others

Some organisations named in our Privacy Policy keep their own copies of data we disclosed to them, under their own rules — MyID (identity verification), KATM (the credit bureau) and Meta (advertising measurement). Those copies are outside our control, so we cannot delete them for you. Please contact those organisations directly.

See also our Privacy Policy and Terms of Use.