Account deletion request

You can ask us to delete your iSell account and the personal data we hold about you. Deletion is handled by our support team — the app has no self-service delete button.

How to ask

Send us a request from the phone number registered to your account, or quoting it, so we can confirm the request is really yours:

• Emailinfo@isell.uz
• Telegram@isell_store_support_bot
• Phone+998 55 555 555 57

Please include the phone number you sign in with (+998…) and say that you want your account deleted. We may ask you to confirm from that number before we act, so that nobody else can delete your account.

Once we have confirmed the request is yours, we complete it within 10 days.

What we delete

We remove your data from the app’s own database:

• your account and phone number;
• your identity record from MyID — name, date of birth, PINFL, passport details, addresses — and the face image stored with it;
• your saved notification tokens and your in-app notification history.

What we also delete, if you have no purchase history

If you have no orders, no installment applications and no contracts — including contracts that are already paid off — we also remove your customer records from our operational systems: the counterparty record in our catalog system and the contact in our CRM.

What we keep, and why

If you do have an order, an installment application or a contract, we must keep the records of that purchase. The law of the Republic of Uzbekistan requires us to retain records of sales and installment contracts, including for accounting and tax purposes. Those records stay in our operational systems for the periods described in our Privacy Policy, and they are not removed by a deletion request.

Data held by others

Some organisations named in our Privacy Policy keep their own copies of data we disclosed to them, under their own rules — MyID (identity verification), KATM (the credit bureau) and Meta (advertising measurement). Those copies are outside our control, so we cannot delete them for you. Please contact those organisations directly.

See also our Privacy Policy and Terms of Use.